- ABOUT US
Loans transportation management services for both individuals and groups. We operate under the brand “TRANSFER BILBAO” with number 3559452 in class 39 which it is our exclusive property. Our company name is Paseo de la Castellana 123 7ºB 28046 Madrid
For commercial purposes have the phone number (+34) 688633185, and operate through the website and email www.transferbilbao.com reservas@transferbilbao.com. For our services we work with transport operators who provide professional transportation services to transport passengers, or they act as an agency with legal capacity to provide transport services and are in possession of all the necessary licenses and permits under applicable law to each of them to carry out this activity.
Through their websites, www.transferbilbao.com, www.transfer-bilbao.es, www.bilbao-transfer.es, y www.bilbaotransfer.es, It provides transportation management services for both individuals and groups.
Before requesting a service offered on our website make sure you have read and understood these Terms and Conditions, since these govern any subsequent contract. When booking you confirm that you have read these Terms and that you have the legal capacity to accept in its own behalf and on behalf of all passengers.
- ONLINE BOOKING PROCESS
The person making the reservation must be over 18 years and is responsible for following all steps of the online booking system, ensure that all data provided are correct and complete and make payment in full.
Once formalized the contract with TRANSFER BILBAO., the company will make all necessary arrangements to organize the services requested.
The contract will be binding on the parties only when you receive your proof of transfer by email. In the case that the transport operator can not provide the service requested by the customer will be informed and the total amount will be refunded using the same system used for payment, the company being released from any obligation to the customer.
The customer must confirm receipt of our notification. In the case of not receiving confirmation of receipt email, records stored on our mail server are considered sufficient proof of receipt.
Our message confirmation receipts and payments made by the customer shall not be considered as proof of existence of a binding contract.
You should print and keep book vouchers ready for submission to the transport operator so that the driver can examine them. If the reservation holder fails to provide proof, it is possible that the transport operator does not provide the service. You should print and carry all communications with the company in addition to the proof of transfer.
It is expressly forbidden to minors apply for services to the company, and his parents, guardians or legal guardians should contact us immediately if a child has booked a service from us to proceed to its cancellation. Minors must always travel accompanied by an adult passenger.
- PAYMENT
We accept the most common means of payment, as credit cards (American Express, Master Card, Visa) and bank transfer
- CHANGES
The information contained in the proof of transfer includes the reserved destination, the collection point and the direction of the housing. Any change affecting this or other data must be communicated by email to the address reservas@transferbilbao.com
Changes not entail additional administrative costs to 24 hours before the date of the first shuttle.
- CANCELLATIONS BY THE CLIENT
Any cancellation of the contract must be in writing via email to reservas@transferbilbao.com. They may be canceled both shuttle services separately as a full backup that includes more than one service.
If you receive your cancellation request more than 24 hours prior to the pick up shuttle service to cancel, It will be reimbursed the full amount corresponding to this transfer. no amount will not be refunded if the cancellation occurs with less than 24 hours in advance of the scheduled time service available to cancel.
- CHANGES AND CANCELLATIONS BY US
If the transport operator is obliged to make any significant changes in the terms of service, or to cancel the service, we will inform you as soon as possible.
We will endeavor to honor your preferences about the chosen vehicle; however in some cases it may be necessary to assign an alternative vehicle for operational reasons or security.
In extraordinary cases we can meet the need to cancel your reservation. You will be reimbursed the full amount of the reservation and the reimbursement will cover all obligations towards the customer arising from such cancellation. In any case, we will make the necessary efforts to find viable alternatives to any confirmed reservation that we should cancel.
- OUR LIABILITY
In the case of breaching these conditions we will be liable only for those damages arising attributable to our failure or our negligence, and a maximum for the total amount paid by you. We are not responsible for damages that are not directly attributable to us or those produced by accident, force majeure or having their cause in legal or administrative requirements.
We are not responsible for incidents that occur during the service, in particular diseases, personal injury or death, unless directly resulting from our negligence.
This means that, under these conditions, we can accept responsibility if, for example, passenger dies or suffers personal injury or if the shuttle is not provided as hired or lends itself poorly as a result of our failure or inability of our employees or the inability of our transport operators to provide the transportation service you hired using the knowledge and professionalism reasonable. Note that it is your responsibility to demonstrate that lack of knowledge and professionalism if you make a claim against the company.
In addition we will only be responsible for what our employees and collaborators do or fail to do while acting within their professional performance.
No section of these Terms limits or excludes:
Our liability to you for death or personal injury arising from our negligence. Any other right that holds you as a consumer and user and by law can not be excluded or limited.
We can not guarantee one hundred percent accuracy of the contents of this website. The possibility that the page is affected by a computer virus can not be ruled. Anyway we will do our utmost to rectify any error that is we communicated as soon as possible. If due to one of these errors a reservation is made with the wrong price or wrong promotion, we reserve the right to cancel the contract without having to compensate the customer.
- OVERWHELMING FORCE
We can not be held responsible in the case that compliance with our obligations or transport operator is prevented or affected directly or indirectly by or resulting from an event of force majeure or any circumstances beyond our control including, among others, cases as extreme weather events, natural disasters, terrorism, third-party accidents along the route of the shipment, police checks, extraordinary traffic congestion or strikes.
- CONTACTO
Any contact related to possible changes in the reservation data must be requested via email to reservas@transferbilbao.com.
In the case of unavoidable contract modifications, we will inform you via an email sent to the address we have provided at the time of booking; the fact of sending this email shall be deemed proof of receipt by the customer. The same is true for any other informative mail we do get him. For this reason it is of utmost importance to ensure that the email address provided is correct and check your inbox email to the starting time of shuttle.
If for any reason you do not arrive at the collection point within a reasonable time from the time specified in the proof of transfer, the transport operator or our Customer Service will attempt to contact you via the mobile phone number you provided us.
If this communication is not possible because you have not given us a valid number at time of reservation, not be covered, to have voicemail activated or not answer the call, the service will not be provided, the transport operator shall be released from its obligation to provide the service and no amount will not be refunded.
- LUGGAGE
The passenger will be responsible for any costs incurred if you need additional vehicles to transport luggage undeclared.
Acceptance of the contract and the General Conditions shall be deemed a tacit agreement not to include in any case in the luggage or personal belongings objects that contravene the law of the country where the service is provided (weapons, etc.) or may be dangerous to a third party, or animals unless it has reached an agreement and are transported in a suitable container (the accompanying guide dogs are accepted as a rule), or size objects, weight, expiration or excessive fragility.
Transport luggage and other personal items is at your own risk and in no event be liable for any damages or losses. This risk of damage or loss should be covered by hiring insurance by the customer prior to departure.
- YOUR LIABILITY
Formalizing this contract you implicitly states that: It is older and is in full possession of his mental faculties and therefore is able to assume the legal responsibilities arising from this agreement. He is aware of the scope of services that are the subject of this contract, information concerning the company and the content of these General Conditions. Also states that the credit or debit cards you use are your property and that they have sufficient funds to cover the amount of the service. You understand that you must notify us as soon as possible of any changes in the data provided to us.
Services will be provided according to the information specified in the transfer voucher emailed. It is your responsibility to provide complete and correct addresses for the pickup and destination at the time of booking. Also part of their responsibilities print and review the accuracy of proof of transfer. If the data are incorrect on the voucher should contact SHUTTLE BILBAO immediately for rectification. During the booking process, pay special attention to ensure that all required fields, marked with an asterisk (*), They have been completed incorrectly. We are not responsible reservation it impossible to carry out and no refunds will be made for such reservations.
You alone are responsible for providing the necessary documents for border crossing. We assume no responsibility and refuse to incur additional costs caused by the failure to provide such documents or failure to comply with customs regulations, police, fiscal or administrative provisions of the countries to which access is sought. Proof of transfer is not a valid document to obtain an entry visa.
If the company is forced to pay a deposit or a fine to the authorities of other countries as a result of the customer fails to comply with laws, regulations or other requirements of the countries seeking to enter or leave or who intends to cross, the customer bears full responsibility for reimbursing the company. We reserve the right to withhold any amount has been paid to us until the customer found to have reimbursed the amount corresponding to the fines, charges, etc.
We reserve the right to accept these conditions and you authorize us to make charges on your credit card or debit damage to the vehicle (including for example a thorough cleaning) or objects that have disappeared from the vehicle.
We reserve the right not to accept any more reservations for a client who has caused a major incident or incidents repeatedly.
- ADMISSION RIGHTS / USER CONDUCT
By the fact you formalize this agreement tacitly granted to the company and the transport operator the right to refuse service to any passenger, at the discretion of the driver, it is under the influence of alcohol or drugs and those whose conduct may be dangerous for the driver of the vehicle, for others or themselves.
It is not allowed to bring alcoholic beverages in vehicles transport operator for consumption during the trip. This prohibition also applies to narcotics.
Smoking is not permitted inside the vehicle and in its immediate vicinity.
- COPYRIGHT
Copyright, brand and other intellectual property rights related to the content published on our website are registered in the name of the company and are protected by national and international legislation governing intellectual property.
It is forbidden to use the content of our website by a third party for any purpose other than the possible reservation of a shuttle. This prohibition includes modification, subsequent publication and reproduction or total or partial representation of such content without the express prior consent of the company.
It is completely forbidden any illegal use of our website for any purpose.
- LEGISLACIÓN APLICABLE Y JURISDICCIÓN
These Terms by current Spanish legislation governing.
The contract agreed between you and the company will be regulated according to the Spanish legislation.
If any provision of these Terms of use is declared illegal, void or unenforceable by a court decision, the remaining provisions shall remain in full force and effect.
- DATA PROTECTION
The internet user accessing the website www.transferbilbao.com it does so anonymously and is not registered by the company. The user remains anonymous throughout the process of finding information on the website and personal data are not recorded at any time.
By the fact of closing a contract with us, you tacitly authorized TRANSFER BILBAO to use your personal data to provide the requested service, to ensure correct billing service.